Frequently Asked Questions

At Waldhari, every creation is designed with precision.

This FAQ aims to provide you with
clear and transparent answers, to allow you to order with confidence.

What are the preparation and shipping times?

Clothing

Our clothes are carefully prepared in our workshop within 24 to 48 business hours.

Once shipped, your order is usually delivered within
2 to 5 business days, depending on the shipping method selected.

May vary during peak periods

Jewelry

Our jewelry is handcrafted by our artisan jewelers, following a demanding production process.

Preparation times vary between 1 and 2 weeks, depending on available stock and production flow at the time of order.

May vary during peak periods

Canvases

Our canvases are produced to order to guarantee optimal quality.

Please allow
5 to 10 business days for printing, preparation, and delivery.

May vary during peak periods

Can I return or exchange an item?

Returns and exchanges are accepted within 14 days of receipt, in accordance with our return policy.

Items purchased on sale or during special operations (Black Friday, sales, one-off offers) cannot be returned or exchanged.

This rule allows us to ensure fair management for all our customers and to guarantee the sustainability of our products.

We invite you to carefully check your selection (model, size, color) before confirming your order.

How to choose the right size?

Each product page includes a detailed size guide, designed to help you make the right choice.

If you are unsure between two sizes, we recommend choosing the larger size.

If you still have doubts, please contact us before placing your order.

Contact: contact@waldhari-france.fr

Where are Waldhari products manufactured?

Waldhari creations are designed with high standards, respecting craftsmanship and quality.

The garments are carefully prepared and customized in France, in our workshop, where printing, embroidery, and finishing are carried out.

The jewelry is made in France by our French jewelers, in a handcrafted workshop.

The canvases are printed to order via a partner specializing in art printing, guaranteeing optimal rendering and durability.

Each piece is carefully inspected before shipping to ensure a product true to the Waldhari brand's identity and requirements.

How to identify genuine silver or gold jewelry?

Gold

Real gold jewelry is recognized by the very nature of the metal: gold is a noble, dense, and unalterable metal.

It is renowned for its exceptional durability and its natural resistance to oxidation. Unlike alloys or plated jewelry, gold does not tarnish and maintains its luster over time when used under normal conditions.

Choosing real gold jewelry means opting for a precious, stable material designed to last for years, far from ephemeral industrial standards.

Money

You can recognize genuine silver jewelry by the fact that it is a living precious metal.

Over time, solid silver can develop a patina or slightly darken. This phenomenon is normal and natural: it is a reaction of the metal to air and humidity, and it is precisely one of the signs that identifies authentic silver.

This patina does not alter the quality of the jewelry in any way and can be easily restored by simple, appropriate cleaning.